How CaaS Works

Three steps from resident conversation to audit-ready compliance evidence. Fully automated. No manual documentation required.

Step 1

Mary Calls Your Residents

A warm, empathetic AI voice companion

Speaks 25+ languages, adapting to each resident's preferred language and cultural context
Real-time emotional analysis detects mood, distress, loneliness, and cognitive changes
Administers WHO-5 wellbeing assessments naturally woven into conversation
Identifies clinical signals: pain, falls risk, medication concerns, appetite changes
Builds rapport over time, remembering previous conversations and preferences
Step 2

Evidence Auto-Generates

Every call produces timestamped compliance documentation

Full call recordings and searchable transcripts stored securely in Australia
Emotional trend analysis showing wellbeing trajectories over days, weeks, and months
Escalation records with timestamps, triggers, and coordinator notifications
WHO-5 scores tracked longitudinally with automated trend detection
Resident-expressed preferences, concerns, and feedback captured verbatim
Step 3

One-Click Compliance Pack

Audit-ready documentation mapped to all 7 standards

Evidence automatically mapped to all 7 Strengthened Aged Care Quality Standards
SIRS (Serious Incident Response Scheme) data captured and formatted
Quality indicators generated from real resident interactions, not manual entry
Complete audit trail with timestamps, provenance, and chain of custody
Export-ready packs for the Aged Care Quality and Safety Commission

The Data Flow

From the moment a call begins to the final compliance pack, every step is automated, timestamped, and auditable.

1

Call Initiation

Scheduled or on-demand call to resident

2

Voice Processing

Real-time speech recognition and language detection

3

Emotional Analysis

Sentiment, mood, and distress signal detection

4

Transcript Generation

Full searchable transcript with annotations

5

WHO-5 Assessment

Standardised wellbeing scoring

6

Recommendation Engine

Clinical signals and escalation triggers

7

Coordinator Review

Dashboard alerts and follow-up actions

8

Compliance Pack

Mapped to 7 standards, audit-ready

Trailing Stop AI Safety

Every call is independently monitored by a separate LLM safety system that runs in parallel. This “Trailing Stop” continuously evaluates the conversation for signs of distress, clinical risk, or situations that require human intervention.

Independent Monitoring

A separate AI model monitors every call in real time, independent of the conversation model. It cannot be influenced by the call content.

Automatic Escalation

If risk thresholds are breached, the system automatically escalates to on-call staff and can gracefully end the call with appropriate care messaging.

Full Audit Trail

Every safety decision is logged with timestamps, reasoning, and outcomes. This creates a complete audit trail for clinical governance.

Human-in-the-Loop

CaaS augments care teams, never replaces them. Escalations go to real people who make real clinical decisions.

See It in Action

Start your free 3-month pilot. No setup fees, no risk, no obligation.

Start Your Free Pilot