Compliance-as-a-Service
Compliance evidence that generates itself.
The only platform where aged care compliance evidence is automatic — captured through empathic AI conversations with your residents, mapped to the Strengthened Quality Standards.
Built for the Aged Care Act 2024
Compliance has become the biggest admin burden in aged care.
Evidence lives in 12 different places
Spreadsheets, care plans, incident logs, emails, paper forms — scattered across systems that don't talk to each other.
Staff document care instead of delivering it
Nurses and carers spend up to 40% of their shift on documentation, taking time away from the people they support.
Compliance tools add MORE admin
Most platforms just move paperwork from paper to screen. The workload stays the same — or gets worse.
What if compliance evidence generated itself?
Mary calls your residents
Our empathic AI conducts personalised wellbeing check-in calls — asking about mood, health, meals, safety, and what matters most to each person.
Evidence generates automatically
Every call produces a recording, transcript, WHO-5 wellbeing score, emotional analysis, and structured data — no staff input required.
One-click compliance pack
Audit-ready documentation mapped to all 7 Strengthened Quality Standards, exportable as a complete evidence pack at the press of a button.
Mapped to the 7 Strengthened Aged Care Quality Standards
Person-centred conversations capture individual preferences, consent records, and evidence of dignity and respect in every interaction — automatically.
Not another compliance dashboard.
| Feature | Traditional Approach | CaaS by careplans ai |
|---|---|---|
| Evidence generation | Manual data entry by staff | Automatic from AI conversations |
| Resident voice captured | Rarely, via paper surveys | Every call, in their own words |
| WHO-5 wellbeing scoring | Manual, inconsistent | Automatic, every interaction |
| Standards mapping | Manual cross-referencing | Pre-mapped to all 7 standards |
| Audit-ready packs | Weeks of preparation | One-click export, always current |
| Staff admin burden | Increases | Near zero |
| Real-time escalations | Depends on staff reporting | Automatic clinical alerts |
| Continuous improvement data | Quarterly snapshots | Live trends and analytics |
Trusted in Australian aged care
Catholic Healthcare
Live pilot with one of Australia's largest Catholic aged care providers.
Western Chances
Contracted deployment for student welfare.
CICADA Westmead Hospital
Based at Westmead Hospital's health technology hub.
“CaaS has transformed how we approach compliance evidence. What used to take hours of manual documentation now happens automatically as part of care delivery.”
— Aged Care Director, Catholic Healthcare
Full security documentation available at security.careplans.io
Simple, transparent pricing
Per resident, per month. No setup fees. No lock-in contracts.
Pilot
Up to 50 residents, 3 months
- Up to 50 residents
- 3-month free pilot
- AI voice companion (Mary)
- Compliance evidence generation
- Coordinator dashboard
- Full security suite
Growth
Up to 500 residents
- Up to 500 residents
- Everything in Pilot
- Priority support
- Custom reporting
- API access
- Dedicated account manager
Enterprise
Unlimited residents
- Unlimited residents
- Everything in Growth
- Multi-facility management
- SSO & advanced security
- Custom integrations
- SLA guarantee
All plans include Australian data residency, ISO 27001 docs, and full security suite.
Frequently Asked Questions
CaaS automates compliance evidence by embedding it into care delivery. Instead of generating paperwork after the fact, our AI voice companion creates continuous, auditable evidence of person-centred care as a natural byproduct of wellbeing check-ins with residents.
Mary conducts regular wellbeing calls with residents, analyses vocal tone and sentiment, and generates structured care insights. Each call produces compliance-ready documentation mapped to the Strengthened Aged Care Quality Standards, giving providers continuous evidence without extra admin.
Yes, 100% of data is stored and processed in AWS Sydney (ap-southeast-2). All real-time processing happens under Data Processing Agreements with Australian-resident infrastructure. We never transfer personal information offshore.
The 7 Strengthened Aged Care Quality Standards came into effect under the Aged Care Act 2024. They set the benchmark for quality and safety in Australian aged care. CaaS maps every interaction to these standards, generating evidence across all 7 domains automatically.
No. Care coordinators simply review AI-generated recommendations and approve care actions through the dashboard. There is no new data entry, no additional paperwork, and no change to existing workflows. CaaS works alongside your current systems.
Most compliance platforms are document management systems — they require staff to upload, tag, and organise evidence manually. CaaS takes the opposite approach. We generate compliance evidence automatically as a byproduct of genuine care delivery. Less admin, more evidence, better outcomes.
We run a Trailing Stop independent LLM monitor — a Level 2 safety system that continuously evaluates AI outputs for clinical safety, bias, and hallucination. All AI-generated recommendations are flagged for human review before any care action is taken.
Absolutely. Our free 3-month pilot covers up to 50 residents with full access to the platform, including the AI voice companion, compliance dashboard, and complete security suite. No credit card, no lock-in, no setup fees.
We are ISO 27001 aligned with 93 Annex A controls documented and implemented. Our infrastructure providers hold SOC 2 Type II certifications. Full security documentation is available at security.careplans.io.
No. CaaS is a wellbeing monitoring and compliance evidence platform. It does not diagnose, treat, or make clinical decisions. All care recommendations are reviewed and actioned by qualified staff. It is not classified as a medical device under the TGA.
Ready to make compliance invisible?
Start your free 3-month pilot with up to 50 residents. No setup fees, no lock-in contracts, full access to the platform.
andrew@careplans.io · +61 4 111 999 04 · careplans.io
CICADA Innovations, Westmead Hospital, Sydney NSW 2145